Staff Development

Elevate Your Retail Expertise: Why AGM’s Certified Retail Manager Program Matters

Posted on by Katelyn Madsen
30 CRM graduates all standing in a bunch, holding their CRM graduate trophies made by Sterling Cut Glass. They are all smiling and standing in front of a backdrop that has the AGM logo on it.
10
Feb

Written by Justine Gray

The energy at the AGM Retail Conference on January 21, 2025 made one thing clear—education and professional development are more important than ever in the golf retail space. One of the standout topics? The Certified Retail Manager (CRM) Program. With all the buzz surrounding it, I wanted to take a moment to share why this program is more than just a certification—it’s a game-changer for anyone looking to elevate their retail management skills.

Why This Program Stands Out

Managing a golf shop is no small task. It requires a blend of strategic planning, merchandising expertise, financial acumen, and exceptional customer service. The CRM Program was designed with all of this in mind, providing a structured yet flexible learning experience that gives retail professionals the tools they need to excel.

What I love most about the CRM Program is its real-world application. It’s not just theory—it’s about practical strategies that can immediately make a difference in your day-to-day operations. Whether you’re refining your inventory management skills, improving team leadership, or learning new ways to engage members and customers, this program delivers insights you can use right away, with the custom open-to-buy plan built under our instructors’ guidance as one of the most tangible and game-changing takeaways.

Finding Your Community in Retail

As a golf retailer, it’s easy to feel like you’re on an island—working hard to elevate your shop, sometimes as a solo endeavor, especially at smaller facilities without the support staff to help make a difference. One of the most valuable aspects of the CRM Program is the connection it creates with the most engaged and motivated AGM members—your peers who are all working toward the same common goal. You never know what connections you’ll make or what problems these experts can help solve. In fact, some of the most impactful takeaways from the program aren’t even part of the curriculum—they happen in the discussions at the end of each class, where real-world challenges are shared, and practical solutions emerge.

30 CRM graduates all standing in a bunch, looking silly and joyfully holding their CRM graduate trophies made by Sterling Cut Glass. They are all smiling and standing in front of a backdrop that has the AGM logo on it.
30 AGM CRM Graduates were honored at the 2025 AGM Retail Conference on January 21, 2025, in Orlando, FL.

Hear It from Past Graduates

Those who have completed the program often talk about the confidence they gained and the tangible improvements they saw in their shops. As one graduate put it:

“The certification program has been instrumental in developing my knowledge of the golf industry and how to manage our shop to maximize our profits. I learned in one year from the AGM what would have taken me 10 years to learn from the school of hard knocks. Thank you, AGM, for being a guiding light!”

– Vikki Burmeister, Glynn’s Creek Golf Course – Long Grove, IA

Key Takeaways from the CRM Program

At its core, the CRM Program helps retail professionals:

  • Master inventory and financial planning to ensure a profitable and well-stocked shop
  • Develop merchandising strategies that enhance product appeal and drive sales
  • Improve customer engagement through exceptional service and communication
  • Strengthen leadership and team management skills to build a more effective and motivated staff
  • Stay ahead of industry trends with insights into evolving retail strategies and best practices
Woman smiling, holding her glass CRM trophy. She has curled brown hair and is wearing a hot pink sweater.
Bradi Ruehl - 2025 CRM Graduate

If you’ve been considering ways to sharpen your skills and bring more success to your shop, now is the time to explore the CRM Program. It’s an investment in your career and your business—one that pays dividends in both knowledge and results.

Are you ready to take your retail expertise to the next level? Learn more about the Certified Retail Manager Program here. See you in class!

To join a merchandiser community and gain weekly educational opportunities and resources, sign up to become a member of the AGM.

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