Reports to: The Director of Golf

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a Golf Shop Retail Buyer and management team member, you will purchase inventory for golf shop, manage staff, handle merchandising, and ensure excellent customer service. Your tasks include keeping the store welcoming, tracking inventory, updating displays, mentoring staff, and fostering teamwork. You’ll address feedback, resolve issues, and use strong communication and organizational skills to improve guest experience and stay current with industry trends.

Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

What you will be doing:

• Purchases all Golf soft goods for the operation.
• Maintains appropriate retail displays and optimizes product placement of soft goods within the Golf shop.
• Manage golf soft goods ordering, receipt, and inventory turnover efficiently.
• Manages Golf retail employees, ensuring exceptional customer service and adherence to all Broadmoor service standards.
• Maintains direct communication with the Director of Golf and the Retail Cost Controller regarding all facets of the Golf retail experience.
• Participates in retail merchandise computer training or other business-related training sessions as directed by the Director of Golf or the Retail Cost Controller.
• Ensures employee adherence to established security, sales, and record-keeping procedures, along with policies set forth by the Director of Golf or the Retail Cost Controller.
• Responsible for scheduled inventories and explanation for any variances.
• Accountable for managing labor costs and sales revenue within the golf retail sector.
• Assists Head Golf Professional with any special orders and follow through including Personal Use Discount orders.
• Plans and runs Golf shop promotions and events.
• Maintains current knowledge of industry trends and best-selling products within the golf sector.
• Hosts and attends regular department meetings and line-ups to share important hotel and departmental updates.
• Attend weekly Golf Operations meetings to review line-ups and plan for upcoming
• Manages web store orders and golf retail merchandise on the e-store.
• Supports the Head Golf Professional in managing group sales, including client consultations, merchandise selection, contracting, ordering, receiving, delivery, and billing processes.
• Responsible for local embroidery duties including scheduling pick up/drop off and operational
• Assists with recruiting and hiring of golf retail
• Oversees customer returns/exchanges.
• Complete month-end paperwork, including non-tax forms, inventory transfers, and damage reports.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Any other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Bachelor’s degree preferred; minimum of two years’ experience in hospitality with a minimum

of two years’ retail experience

• Valid Driver’s License
  • Any employee driving a Broadmoor vehicle must be 18 years or older
  • Willingness to train to become forklift certified (previous experience operating a forklift a plus)
• Experience with Microsoft Office (Word, PowerPoint, Excel, Outlook)
• While performing the duties of this job, the employee is regularly exposed to outside weather conditions and non-potable The employee is frequently exposed to moving mechanical parts. The employee is regularly exposed to fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the environment is loud.
• The employee is occasionally required to lift/pull/push up to 100
• Enthusiastic, friendly, and energetic team player who works well with others
• Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.