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Category Archives: Staff Development

Elevate Your Retail Expertise: Why AGM’s Certified Retail Manager Program Matters

30 CRM graduates all standing in a bunch, holding their CRM graduate trophies made by Sterling Cut Glass. They are all smiling and standing in front of a backdrop that has the AGM logo on it.

Ready to take your retail expertise to the next level? Hear from 2025 graduates on why they love the CRM Program!

Take the Leap: Cultivating Courage with Dr. Heather Penny

Close-up of a person’s hands untangling white parachute cords attached to a red and yellow parachute canopy laid out on a patterned rug.

Reflect on how overcoming fear and cultivating courage can help you take great strides towards a more fulfilling life.

Beyond the Bottom Line: Creating a Grace-Filled Workplace

Promotional graphic featuring Heather Penny smiling beside her book Grace Space with the headline “Choose Who You Want To Be: Engage, Connect, Transform,” a list of leadership benefits, and her title, Leadership Coach & Trusted Advisor.

In a world obsessed with performance, discover how the concept of Grace Space can transform your company culture, leading to a stronger team.

Driving Success: The Importance of Good Customer Service

Smiling female golf shop associate in a white blouse assists a male customer at the checkout counter, with neatly folded stacks of colorful polos arranged on wall shelving behind her.

Exceptional customer service goes beyond sales; it’s about building relationships, trust, and memorable experiences.